FAQ's
Frequently Asked Questions
Is Vetmedsdirect.co.uk a legal website.
Yes. We are registered with the Royal College of Veterinary Surgeons and inspected by the Veterinary Medicines Directorate
Do I need a prescription to purchase the products Vetmedsdirect.co.uk has on its website?
Only on the prescription items, most of the products we carry are over-the-counter medications and they do not require a prescription. If it says "prescription required" in the description, your need to get a prescription from your vet and send it to us . Always ask your vet for a repeat prescription if your pet is on long term medication.
Do I need a vet to prescribe the products Vetmedsdirect.co.uk sells?
Only on the prescription items, for which you will need a prescription, your Vet may charge for this but the net savings you will make will be worth it.
Since the majority of the items we carry are OTC (over the counter) you may buy them without a prescription. However, ideally they should be recommended by your Vet. Your vet has a unique relationship with your pet and nothing can beat that. Your veterinarian will be able to recommend the best possible products for your pet and also answer all your questions about any product.
Does Vetmedsdirect.co.uk offer any guarantee on these products?
We guarantee all of the products we carry 100%.
Are the products Vetmedsdirect.co.uk sell, the same products I purchase from my vet?
Yes. Rest assured that each and every product we sell is exactly like the one you would purchase from your vet. They are packaged and shipped especially for you when you place your order. Also, since we sell thousands of different products each day, our inventory is constantly rotating and this provides all of our customers with the freshest products available.
Why are your prices lower than my veterinarian's?
There are many reasons why we have lower prices, here are a few:
Yes, that is what we do. We sell pet medications and ship them to your home or business.
Why does Vetmedsdirect.co.uk use e-mail customer service? And how else can I contact Vetmedsdirect.co.uk?
Vetmedsdirect.co.uk is committed to providing our customers with the best possible service at a discounted rate. In order to keep our cost down, and in turn pass those savings on to our customers, we offer e-mail customer service. We will respond to your e-mail within 24 hours. However if you prefer you may call 0845-519-1093
How long will my order take to arrive?
All orders placed are shipped out on the following business day. Orders placed on weekends or holidays will ship out on the next business day.
We make every effort to have each product in stock at all times, however in the event that a product is on backorder, or the product is discontinued, we will contact you by phone or e-mail with additional options.
We offer three shipping options:
First Class Post
Overnight Courier (large Items)
Why am I asked to enter my credit card's CCV code and what is it?
When entering your credit card information in our secure online order form, you will now be asked to enter the 3 digits on the back of your credit card. This is called a CCV code and is the newest tool to help us battle online fraud. By entering these numbers you are telling us that you have your credit card in your possession. It also eliminates people using your credit card without your permission.
How are my products shipped?
Vetmedsdirect.co.uk reserves the right to choose the best carrier for your order. However, your products will arrive by either Courier or Royal mail.
Is shopping with Vetmedsdirect.co.uk safe?
Yes. We use one of the top three sites technology and shopping cart. This is as secure as you can get. We also have our own Geotrust SSL certificate and our website is scanned daily by ScanAlert to make sure there are no vulnerabilities.
We also comply with Visa, and Mastercard safe practices.
Is Vetmedsdirect.co.uk a legal website.
Yes. We are registered with the Royal College of Veterinary Surgeons and inspected by the Veterinary Medicines Directorate
Do I need a prescription to purchase the products Vetmedsdirect.co.uk has on its website?
Only on the prescription items, most of the products we carry are over-the-counter medications and they do not require a prescription. If it says "prescription required" in the description, your need to get a prescription from your vet and send it to us . Always ask your vet for a repeat prescription if your pet is on long term medication.
Do I need a vet to prescribe the products Vetmedsdirect.co.uk sells?
Only on the prescription items, for which you will need a prescription, your Vet may charge for this but the net savings you will make will be worth it.
Since the majority of the items we carry are OTC (over the counter) you may buy them without a prescription. However, ideally they should be recommended by your Vet. Your vet has a unique relationship with your pet and nothing can beat that. Your veterinarian will be able to recommend the best possible products for your pet and also answer all your questions about any product.
Does Vetmedsdirect.co.uk offer any guarantee on these products?
We guarantee all of the products we carry 100%.
Are the products Vetmedsdirect.co.uk sell, the same products I purchase from my vet?
Yes. Rest assured that each and every product we sell is exactly like the one you would purchase from your vet. They are packaged and shipped especially for you when you place your order. Also, since we sell thousands of different products each day, our inventory is constantly rotating and this provides all of our customers with the freshest products available.
Why are your prices lower than my veterinarian's?
There are many reasons why we have lower prices, here are a few:
- Vetmedsdirect.co.uk purchases all of our products in large quantities, which allows us to receive discounts, and pass those on to our customers.
- Vetmedsdirect.co.uk is operated by people with many years of experience in the veterinary, mail order and internet business. We use our resources in order to keep our operating costs down, and in turn pass those savings on to our customers.
- We do not overprice our products. It's that simple. Our goal is to provide our customers with a great service at a reasonable price.
Yes, that is what we do. We sell pet medications and ship them to your home or business.
Why does Vetmedsdirect.co.uk use e-mail customer service? And how else can I contact Vetmedsdirect.co.uk?
Vetmedsdirect.co.uk is committed to providing our customers with the best possible service at a discounted rate. In order to keep our cost down, and in turn pass those savings on to our customers, we offer e-mail customer service. We will respond to your e-mail within 24 hours. However if you prefer you may call 0845-519-1093
How long will my order take to arrive?
All orders placed are shipped out on the following business day. Orders placed on weekends or holidays will ship out on the next business day.
We make every effort to have each product in stock at all times, however in the event that a product is on backorder, or the product is discontinued, we will contact you by phone or e-mail with additional options.
We offer three shipping options:
First Class Post
Overnight Courier (large Items)
Why am I asked to enter my credit card's CCV code and what is it?
When entering your credit card information in our secure online order form, you will now be asked to enter the 3 digits on the back of your credit card. This is called a CCV code and is the newest tool to help us battle online fraud. By entering these numbers you are telling us that you have your credit card in your possession. It also eliminates people using your credit card without your permission.
How are my products shipped?
Vetmedsdirect.co.uk reserves the right to choose the best carrier for your order. However, your products will arrive by either Courier or Royal mail.
Is shopping with Vetmedsdirect.co.uk safe?
Yes. We use one of the top three sites technology and shopping cart. This is as secure as you can get. We also have our own Geotrust SSL certificate and our website is scanned daily by ScanAlert to make sure there are no vulnerabilities.
We also comply with Visa, and Mastercard safe practices.
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